WHY CLIENTS PREFER US

- Why Choose Encore Caregivers? -
Professional caregiver taking care of the elderly lady

Simply put - because we make a positive, significant difference in your loved one's quality of life.

Seniors strongly prefer to remain at home, and Encore Caregivers helps that to happen. Our goal is to foster the personal independence, safety, and dignity of each client, and to exceed the family’s expectations for care. Whether it is for a few hours, a week, or round-the-clock care, Encore Caregivers is there.
And, Encore Caregivers is there for our clients whenever they need us and wherever they stay: their residence of many years, an assisted living or retirement community, or hospital.

Our success is evidenced in the number of referrals that we receive. We have a solid formula – we focus on the family. We are a family-owned and operated agency – rooted in Houston.  Our 125 caregivers are working in Houstonians’ homes every day, helping our neighbors – giving them peace and security. 

As you do your research in preparation to select just the right team of caregivers for your loved one, please take a moment to consider:  
  • Prior to commencement of care, our nurse will schedule a time to meet with the client and family members to answer any questions they may have, and to conduct a no-obligation, no-charge, in-depth assessment of the client’s needs. When the decision for care is reached, the nurse, family and client will jointly prepare a plan of care that is tailored to the needs of the client.
  • Encore Caregivers staff members’ schedules are flexible, to accommodate our clients’ needs.
  • Clients and family members can reach Encore Caregivers’ care coordinators 24 hours a day, 365 days a year. The same care coordinators working with families and caregivers during normal working hours take call evenings, weekends and holidays. Whenever you call, the person on the other end of the phone has a full, working knowledge of your loved one’s case.
  • Our caregivers are Home Health Aides or Certified Nurse Aides (CNAs), not just sitters. 
  • Extensive pre-employment background checks are performed on our caregivers. Applicants must provide verifiable personal and professional references which are meticulously verified.
  • Thorough verification of qualifications helps assure Encore Caregivers’ clients that their caregiver will be trustworthy, experienced, mature and compassionate. From the first day that we began in licensed homecare in Houston in 1996, we knew that the key to success in every case depends upon the good match of the caregiver’s personality and skills to the client’s needs.
  • Caregiver activities are also supervised and monitored by a competent nursing and support staff – spot checks and regular communication ensures the best quality of care.

RN Owned and Managed

Every organization reflects the values, qualifications, professionalism, and experience of its leader. Caring for seniors and elders in a health related capacity is more than just providing caregivers. Encore Caregivers is unique in that the experience and training of an in-house nursing staff is available to define client needs, design an effective care plan, and communicate on specific issues with other healthcare professionals and the client’s family.
Professional caregiver taking care of the elderly lady

Licensed by the Texas Department of Aging and Disability Services

Encore Caregivers is a Home and Community Support Services Agency (as defined by the Texas Department of Aging and Disability Services - License Number 012553). We are certified to provide personal assistance services, including “hands-on” care. Encore Caregivers complies with state mandated practices for client care, personnel hiring practices, personnel background investigation, record maintenance and numerous other professional and ethical requirements.
“Hands-on” care in the home (i.e. touching the client in any manner) can only be performed by qualified personnel from a Home and Community Support Service Agency - typically a Licensed Home Health or Licensed Personal Assistance Service. 

Note: Please be careful. Many firms disguise their services as companion, sitter or staffing services to avoid the rigorous state licensing process and requirements.

Experienced Management and Proven Track Record

The founders of Encore Caregivers have successfully operated home care agencies in the Houston, TX area for many years - they opened the doors of their first licensed homecare agency in 1996. Additionally, so many of us personally experienced the pleasures and challenges of caring for our parents during their years of special needs. It is not an accident that we have chosen to serve the elder and disabled community - it is all about caring for others. 

Experienced Home Health Aides and CNA's Mean Continuity of Care

As a licensed agency, state regulations require that Encore Caregivers hires Home Health Aides or Certified Nurse Aides (CNAs), not just sitters. Encore Caregivers’ staff meets or exceeds state mandated experience and skill requirements. In addition to the pre-employment competency evaluation and work history verification for employees, regularly scheduled training is required. 

Thoroughly Screened and Criminal Background Checked Caregivers

Encore Caregivers is confident that its caregivers are qualified, dependable, honest and trustworthy. Our pre-employment process meets or exceeds the state mandated criminal background investigation. Additionally, Encore Caregivers performs pre-employment drug screens, which are not required by state regulation. As a result of our stringent hiring practices, Encore Caregivers’ is able to bond our caregivers with a surety bond.   

Customized Services to Meet Client's Needs

A representative of Encore Caregivers will meet with the client and client’s family to assess needs and to develop an individualized plan of care unique to the client. Since Encore Caregivers is responsible only to the client and client’s family, you are our first and only priority.

Proper Matching of Client and Caregiver Personalities

A primary goal of the complimentary nursing assessment is to learn enough about the client, their unique situation and personality to successfully match them with a caregiver to whom they will relate and trust. While we would like to say this is always successful, there are rare instances where the “fit’ isn’t perfect. In this instance, one call from the client or family is all that is necessary to rectify the situation - either by counseling the caregiver or replacing them with someone more appealing to the client. This is done professionally and without undue stress to the client.  

Competitive Rates With Maximum Protection for Clients From Liability

Rates for our services are directly related to the pay rate necessary to hire the most qualified caregivers. Encore Caregivers’ owners have personally committed to providing the highest quality service at the most competitive rates possible. Encore Caregivers’ staff members are employees - not independent contractors. What does that mean? Encore pays required payroll taxes and carries workers’ compensation insurance and insurance in the event of work-related accidents. Clients are totally insulated from all risk.  

Note: Please be careful - a client is exposed to many risk factors when employing personnel directly or using agencies that classify their personnel as independent contractors. 

Minimal Personnel Rotation

Encore Caregivers makes every effort to minimize personnel changes once the “right” client and caregiver match is achieved. Understandably, clients are most satisfied when they are able to enjoy continuity of care with their chosen caregiver.
Elderly people having fun among themselves
We can help you! Please call at any time of the day or night at 713-568-1684, or email us at care@encorecaregivers.com.
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